FREQUENTLY ASKED QUESTIONS

How can I purchase CLARKEsTea?


Our products can be purchased exclusively online through our shop.




What teas do you offer?


Our incredible Veggie Tea Collection offers 4 unique options: Celery, Asparagus, Beetroot, and Ginger Root. We also offer high quality Green Tea and a pure herbal option - Peppermint. Our plan is to introduce new variations on a regular basis, so check back regularily.




Is CLARKEsTea organic?


We care about what goes into our products. We are very proud to say that all of our teas are 100% organic.




How many sachets should I use per cup?


To brew the perfect cup, we suggest using 1 sachet per cup (250ml) or 2 sachets per large cup (500ml). For a beautiful, round flavour, steep for 3-7 minutes depending on the tea flavour. Check brewing time for each tea as they may.




How long do your teas stay fresh?


Our teas are made from pure, unaltered ingredients. The dehydrated process ensures that they retain all their nutrients. Though they don’t expire, you will find that their flavour weakens over time. We suggest replacing teas after 24 months, but they’re so delicious, we’re confident they won’t last that long!




I need to change my order. How should I proceed?


You can change your order within 24 hours of placing it. Simply email us at shipping@clarkestea.com or call us directly at (877) 767-8600.




What are your shipping options? Do you offer Free Shipping? When will I receive my order?


We’re pleased to offer free shipping for purchases over $50. All our packages are shipped through Canada Post. Shipping cost may vary depending on your location and will be calculated at checkout. You should receive your order within 3-5 business days. During the holidays, this time may increase. Please note, we do not deliver to P.O. Boxes.




Can I return my purchase?


We are meticulous about our products and guarantee the highest quality will be delivered to your front door. Please email us at shipping@clarkestea.com or call us at (877) 767-8600 to let us know if something went wrong. If you’re unhappy with your choice and would like to change it for a different flavour, simply return your products within 15 days of receiving your order. We’ll gladly issue a credit to your account for the full amount, minus shipping costs.




What are your payment options?


Purchases can be made via Square or PayPal.




Is it possible to track my order?


We’ll notify you by email once your order has been shipped. You’ll receive a tracking number via email, so you’ll know when to expect your teas.




I would like to make a wholesale purchase. How do I proceed?


We’re so glad you’re interested in CLARKEsTEA's! Please contact us directly at (877) 767-8600.





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